Refund Policy

The following details pertain to the giving of refunds when a student has withdrawn from a trip for which they have already made payment. If the trip has a waiting list Melbourne University Outdoors staff may find a replacement, in which case, a $20 cancellation fee is all that will be incurred.

If a replacement is not found, the following penalties apply. 

For 1 and 2 day trips the refund police are:

  • Withdrawing with 14 days notice before commencement of the trip: 70% refund.
  • Withdrawing with 7-14 days notice before commencement of the trip: 50% refund.
  • Withdrawing with less than 7 days notice before commencement of the trip (including failure to attend): no refund.

For trips that run for more than 2 days the refund policy is:

  • Withdrawing with 4 weeks notice before commencement of the trip: 70% refund.
  • Withdrawing with 2-4 weeks notice before commencement of the trip: 50% refund.
  • Withdrawing with less than 2 weeks notice before commencement of the trip (including failure to attend): no refund.

All trip cancellations must be done in person.

Refunds cannot be given in cash.

Exceptions to this policy are made in extraordinary circumstances such as serious illness or family tragedy. In the case of serious illness, a medical certificate must be
produced, certifying that the illness prevents you from participating in the entire trip.

Trip Payment

Full trip payment is required for all 1 and 2 day trips at the time of booking. A $200
deposit is required for other trips at the time of booking with full payment required 4
weeks before the commencement of the trip.

Pre Trip Briefings

A number of trips require you to attend a compulsory pre trip briefing. Failure to attend the required pre trip briefing, without prior arrangement, will result in your booking being cancelled with no right to a refund.